New Head of Customer Experience

When you’re renting a Wilderness motorhome for a holiday, Hueyshin Gan-Setu is there to make sure you have the best experience possible.

She joined the Wilderness team in November 2018 as the new Head of Customer Experience and brings extensive experience in the tourism industry, having worked across motorhome and car rentals over the past 14 years.

Hueyshin says she was drawn to the Wilderness attitude. “They want to achieve great things and look after their customers. What they’re really looking to do is give a genuine and authentic customer experience.”  

As part of her role, Hueyshin looks after the customer service teams, including Reservations, the Dreamliners and Adventure Support staff. “It’s my job to ensure they have all the tools and knowledge they need to provide a really great experience for customers.”

Her focus is on maintaining and enhancing the great reputation Wilderness has for the quality of its vehicles and the service its teams provide guests. “I’m a great believer in a very diverse team because different people with different backgrounds and life experience and skill sets bring something different to the mix.”

She says the Dreamliner service is a fantastic offering for Wilderness guests, who can use it before their trip (planning itineraries, asking questions about their vehicles or travelling in New Zealand) or once on the road. “We’re a business that likes to do things directly with customers…  so for us it means the relationships [with guests] are really important.”

Hueyshin is a keen campervanner herself, and has enjoyed many holidays with her two children over the years. “I do try to get away with them at least once a year. I think it’s really exciting – you can travel anywhere and you’ve got everything with you so you’re not packing up and having to find hotels or motels to stay in. If it’s raining then you’ve got a TV and a WiFi connection.”

Although many tourists focus on New Zealand’s south, Hueyshin is a big fan of the North Island – particularly Taupo. “It’s a tourist hotspot and it’s really set up for campervans. They have dump stations all around the lake and a really good freedom camping car park which is only five minutes stroll into town.”

However, her favourite spot is Boyes Beach at the back of Blue Lakes in Rotorua, which has basic facilities. “What I like about it is that there aren’t ever a lot of people around. My children and I just like to spend time in the lake, and it’s only 15 minutes from central Rotorua. Most of the time you get a whole lake to yourself and that’s pretty amazing.”

Top motorhome spot: Boyes Beach, Rotorua
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