Keeping Safe with Covid FAQs

If you made a booking before 21 December 2021 and would like to cancel due to our Covid-19 protection policy, our standard cancellation terms will apply.

Should your circumstances allow, it would mean the world to us if you opt for a travel credit rather than a cancellation. 

In this case, you would receive a credit to use towards a future booking. 

Should you need to cancel, the terms and conditions at the time you booked apply. Please get in touch with customercare@wilderness.co.nz.

If you are unable to start your trip due to a new Covid-19 level restriction, we can offer you a credit for the amount you have paid to be used for a future booking. The credit is valid until March 31, 2024. 

In this case, you would receive a credit to use towards a future booking.

Read about Covid-19 travel credit terms and conditions.

Wilderness is a well established New Zealand company which has been operating for more than 17 years. When our international borders closed in March 2020, we refocused the business on domestic tourism. There are so many New Zealanders who are keen to support Kiwi businesses and to use this opportunity to see their own country that we have been very busy since we came out of lockdown.

This is a great business to be in right now and we are excited about our future. We can’t wait to have you travel with us.

We are unable to give refunds for bookings that have commenced already. See our terms and conditions. We can, however, offer you a credit if your hire is shortened due to a new Covid-19 travel restriction. The credit that you can use towards a future booking would be to the value of any unused days.

This means you can explore what you didn’t get to see without having to pay in full next time.

Read about Covid-19 travel credit terms and conditions.

We are unable to give refunds for bookings that have commenced already. See our terms and conditions. We can, however, offer you a credit if your hire is shortened due to a new Covid-19 travel restriction. The credit that you can use towards a future booking would be to the value of any unused days.

This means you can explore what you didn’t get to see without having to pay in full next time.