Common Questions Asked and Answered

Your rental includes comprehensive insurance (excess/deductible applies), airport or airport hotel transfers at start and end of hire, linen, bedding, kitchen equipment including a full complement of quality utensils, crockery, glasses, pots and pans, full gas bottle (needs to be returned full), 24-hour on road assistance, extra drivers fee, cleaning fee, one way hire fee, and Goods & Services Tax (GST). In fact, we supply everything AND the kitchen sink.

We accept VISA, Mastercard, and American Express credit cards as well as debit cards. Alternatively, you can arrange for your payment to be transferred to our bank account. If you wish to pay by bank transfer, please contact us for account details. Credit card and debit card payments as well as bank transfers incur bank fees.

No. Extra driver fees are included in our daily hire rate. All drivers must be recorded on the rental agreement for insurance cover. You can add the name and driver licence details of any additional drivers before arrival but all drivers must be present when the motorhome is collected. See our rental Terms and Conditions.

Bring your credit card and driver's licence with you. If you would like to name additional drivers, we will need to see their original licences as well.

No. Visitors with a current driver's licence for a vehicle of the same class as our campervans from their home country or an International Driving Permit (IDP) can legally drive in New Zealand. If you plan to use a foreign licence that is not in English, you will need an English translation or an IDP. Click here for a list of translators. Licences are valid for one year from the date you enter New Zealand.

On average, one in three motorhomes returns from hire with damage. Windscreen and tyre damage are especially common in New Zealand as well as damage from loose gravel, even on main roads. Almost 90% of our guests decide to add an insurance package to their booking to give them peace of mind knowing that they are covered in the unfortunate event of the motorhome being damaged.

Our motorhomes are expensive to repair or replace so it will cost you up to NZ$7500 per incident unless you purchase our additional insurance cover which will limit your excess (deductible) or even waive it completely.

Our Road User Charge Recovery Fee is based on actual kilometres travelled in your motorhome, so you only pay for what you use. If you opt for our VIP insurance package, the Road User Charge Recovery Fee is included.

Yes, we go the extra mile. We provide complimentary transfers from Auckland and Christchurch airports and airport hotels to our base at the start and end of your trip.

No. We are one of the few motorhome companies who don't take a cash bond or freeze funds on your credit card. Only in the unfortunate case of an incident will the bond be deducted from your credit card. See our terms and conditions and read more about bonds.

Unlike car rental companies, pick up day and drop off day are counted as full days irregardless of the time you arrive or leave. That's because it usually takes a full day to check, clean and carry out any repairs to the motorhome before the next guest arrives. 

A deposit of 30% is required at the time of booking and the remaining balance 42 days before you arrive. But don't worry, we will send you a reminder when you final payment is due.

All our motorhomes drive like cars. They are lightweight, have high performing turbo diesel engines, and all the added features of a modern European vehicle including ABS and airbags. If you're a bit worried about size, we suggest you opt for a compact motorhome. Just talk to our reservations team about options. For more information about driving, read our guide to Driving in New Zealand.

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Wilderness motorhomes start from brand new to four years old. The average age is three years and the maximum vehicle mileage is 300,000 km (190,000 miles).

This will depend on how many people are travelling, whether you prefer manual or automatic transmission, the amount of space you want and what amenities you need. Check out our Motorhome Selector Tool to see which one is right for you.

Yes. Check our Motorhome Selector Tool for motorhomes with manual transmission.

All our motorhomes are certified self contained. This means they have been approved for freedom camping in places where freedom camping is permitted. A self-contained motorhome has a toilet and enough fresh water and waste water storage for three days of camping. While freedom camping is a wonderful way to experience the backblocks of our country, care must be taken to respect the camping policies of each community and minimize the impact of your stop over on our natural resources. We strongly recommend you read more about freedom camping in our Camping In New Zealand guide.

It depends on the motorhome. By law, every passenger must have a seatbelt.

All our motorhomes are equipped with a secure cash box to store small valuables and cash. In addition, most have lockable glove compartments so you can store bigger items as well. We recommend you read more about keeping your valuables secure in our Safe Touring guide.

You can rent a portable GPS unit loaded with New Zealand maps or if you add our VIP insurance package, the GPS is included. If you prefer old school, check out the comprehensive touring atlas in the glove compartment. It includes detailed maps with campsites and points of interest marked, travel time and distance calculator, National Park visitor guide, as well as Department of Conservation campsite and motorhome dump station listings.

If you really love your friends and family, you'll want to stay in touch while you're on your trip. That's why we have unlimited WiFi in all our motorhomes (subject to coverage and fair use policy) for a small daily charge. Since you can connect all your devices to the onboard router, this is the easiest and most economical way to get connected while you’re on tour.

Rigid suitcases are difficult to store in a motorhome, so we suggest you pack your luggage into soft bags that can be easily folded away. Alternatively, if you're doing a return trip, you can unpack the contents of your suitcases into the motorhome and store your suitcases at our base for a small fee. The fee is waived if you select our VIP package.

Sorry no, pets are not allowed in any of our motorhomes.

Sorry, we have a no smoking full stop policy!

Unfortunately, none of our motorhomes are suitable for wheelchair use.

It depends on the type of appliances you use and how often you use them as well as how often you drive, as driving recharges the house battery. Check the motorhome details section for your preferred motorhome to find out more about the battery capacity. In general, our motorhomes are designed so that its equipment can be used without being plugged in for up to 48 hours even if you don't drive. Read more about motorhome power supply in our Motorhome Basics guide.

The fridge, lights in the living compartment, water pump and DVD player will work when you're not plugged in. You'll need to be plugged in to mains power to operate the microwave if the motorhome has one as well as anything that needs to be connected to the power points such as a computer or phone charger. Read our Motorhome Basics guide for more information about motorhome power.

All Wilderness motorhomes have a thermostatically controlled heater that works on gas (LPG) or mains power when you're plugged in at a campsite. Read our guide to Motorhome Basics for more information about heating.

Yes. You can connect your MP3 player or smartphone by a USB connection. Some models also have bluetooth capability. Read more about entertainment systems in the detailed Motorhome Specifications.

Most motorhomes have limited floor space so a standard travel cot won't work. That's why we've sourced a special baby travel cot that fits in our motorhomes. Contact our reservations team to discuss how to fit a travel cot in your preferred motorhome model.

You can fit a bike rack to most of our motorhomes. See the motorhome specifications section for your preferred motorhome. We also have top quality bikes to rent so you can take advantage of the wonderful network of biking trails throughout New Zealand. Check our biking guide for some great rides.

New Zealand has some unique road rules. Check our Driving in New Zealand guide for more information and then test your knowledge using the free online tourist road code quiz.

Check the guides section for useful information on seasons, public holidays, best times to travel, suggested itineraries and much more. Also, check out Tourism New Zealand’s official website.

Because all our campervans are built on high performing European vehicles they are particularly fuel efficient using between 9 litres/100km (26mpg) and 11 litres/100km (21mpg). They all run on diesel which is less expensive than petrol in New Zealand. Find out more about NZ fuel prices.

Yes, particularly in wet areas such as Fiordland, so don't forget to pack some insect repellent. Legend has it that on the West Coast of the South Island some are big enough to carry away small people! (Note: if you are under 40kg and shorter than 4ft, bring weights and insect repellent).

Rest assured there are no snakes or crocodiles. We do have one poisonous spider (the Katipo) - sightings of which are about as common as that of the Yeti. The most dangerous creature you are likely to encounter is a grumpy possum.

In the past couple of years, it's got much easier to connect with home during your tour of New Zealand. You can avoid international roaming charges when you text or make voice calls by purchasing a prepay mobile handset from us. We even have WiFi for our motorhomes so everyone onboard can connect their laptop or mobile device.

No, it is illegal and extremely dangerous so put your mobile in the glove compartment before you start driving.

Tap water is safe to drink in most areas. In isolated areas, look out for signs saying that the tap water is not suitable for drinking. Boil, filter or chemically treat water from lakes or rivers before drinking to protect yourself from Giardia, a water-borne parasite that causes a nasty gastric condition. If you are planning to do a lot of hiking, you should consider purchasing a water filter available from most good outdoor stores.

New Zealand power outlets accept plugs with two flat oblique blades, with a vertical ground (or inverted V). Very few other countries use this format, so you will probably need a travel plug adapter.

Electricity supply voltage is 240 volts, with a frequency of 50Hz. Most of our campervans have a 600W inverter that converts electricity from 12V to 240V. If you are planning on travelling with a device that does not accept this, you should consider bringing your own voltage converter. Read our Motorhome Basics guide for more information on motorhome power.

Supermarket opening hours vary but most are open from early morning until evening. Some city supermarkets are open 24 hours. You can buy groceries on Sundays and public holidays in most places. Check with our team when you pick up your motorhome if you’re travelling on a public holiday and want to know about a particular location.

Absolutely! In fact, the locals, aka 'Kiwis', are the friendliest people in the world. You will find shopkeepers, bartenders, and even people on the street stopping to talk to you and offer you help and advice to make your visit more enjoyable. Kiwis are generally relaxed, trustworthy, and just plain nice!

The summer months (December through to March) are the busiest times of the year for tourism. The peak of the summer season goes from December 26th (Boxing Day) for about three weeks as this is when many New Zealanders take their holidays. Easter and school holidays can also be very busy. Read our guide to Planning your Campervan Trip to NZ.

No way. In fact, the winter is a great time to travel. It’s much less expensive (winter rates can be less than half of summer rates) and less busy and you can enjoy snow sports. But you’ve got to be in a winterized motorhome to be comfortable. All of our motorhomes are designed for four seasons. For more information, check out our Motorhome Travel in Winter guide.

Our motto is “drive less, see more”. Whether you’re planning a mini break, relaxing getaway, or lengthy sojourn, we recommend travelling no more than 200km each day on average. See our suggestions of NZ road trip itineraries.

If you are arriving on a long-haul flight, we strongly recommend you spend a night in a hotel to catch up on some sleep. Often people think they have had a good rest on the plane but chances are you still have tired eyes and driving isn't the best option. If you are arriving from elsewhere in New Zealand or from the land of dingoes, you should be okay to hit the roads on the same day.

Absolutely. Check out the accommodation options recommended by our team on our Auckland and Christchurch pages. We offer free transfers from these hotels.

Of course. New Zealand’s geography is perfectly suited to one way travel as the country is long and relatively narrow. If you have some flexibility with your pick up or drop off location, you may be able to save money on your New Zealand holiday if you head in the opposite direction to other tourists. Make sure you check our rates for both Auckland and Christchurch locations. Then view our recommended itineraries in the guides section for some great trip ideas.

The airfares between Auckland and Christchurch are fairly inexpensive if you do not leave it to the last minute to book.

No. You can collect or return your motorhome from Auckland or Christchurch only.

The only day we are closed is Christmas Day (December 25). Check out our Auckland and Christchurch pages for information about pick up and drop off times.

We provide complimentary transfers from Auckland or Christchurch airports to our base.

We recommend leaving your car at an airport parking service located near our base.

If you are returning to the same rental location as you started, you can leave your suitcases with us for a small charge. If you select our VIP insurance package, the luggage storage fee is waived.

You must empty your toilet and shower waste at an approved dump station. Free dump stations are dotted all around the country at convenient locations which you can find on the Wilderness travel app. Some of our guests worry about emptying the toilet cassette (waste storage container). There's nothing to it. Our team will demonstrate of how to empty the motorhome toilet during your vehicle familiarization tour. In the meantime, you can watch this instructional video. If you want some tips on how NOT to dump your waste water, watch the movie Runaway Vacation!

Yes. Our motorhomes have a dual 12V battery system: one battery designated to start the engine and the other to run the fridge/freezer, water pump and lighting. When the engine is turned off, the batteries are isolated so no matter how long you leave the fridge running you will always be able to start the engine. Read more about motorhome power systems in our Motorhome Basics guide.

We don't have a "black list" of roads that our insurance doesn't cover. That's why we're called Wilderness Motorhomes - we want you to get into the wilderness. You will be covered by our standard insurance on conservation campsite access roads and all other named roads. You are not covered if you travel on a beach, through a river or salt water, or on a road that is in such poor condition that it damages the motorhome. Read our insurance section for more information.

Absolutely! Our insurance cover doesn’t exclude you from driving on ski access roads. For more information, check out our Travel in Winter guide.

For all but the two weeks after Christmas and holiday weekends over summer as well as the Easter holidays, campground reservations are not usually required for camping in New Zealand. Our Camping in New Zealand guide has more information about campsites.

Freedom camping is now tightly controlled in most areas. It's strictly prohibitied in most popular tourist destinations. Other areas may allow freedom camping in designated areas. Don't just assume you can camp anywhere. Always check the Wilderness travel app and look out for 'No overnight camping' signs. Better still, stay at Campable site.

Not a chance - it is absolutely forbidden (but we will lend you an All Blacks one instead).

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Have you got more questions about booking with us? You may find the answers here. Or if you're ready to start your dream holiday you can book now using the Book Now tool at the top of the page.

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