The Booking Process

The Wilderness team makes the motorhome booking process easy, so you can embark on your adventure and start collecting your remarkable moments.

Will my payment be secure?

Wilderness uses a secure payment processing partner, Windcave (previously known as Payment Express), to handle all guest transactions, so you can be sure your payment information remains confidential.

 

Making your deposit (and paying in full)

The first step towards embarking on your New Zealand motorhome adventure is providing a 30% deposit to confirm your booking (with the remaining balance due 42 days prior to pickup). Nothing pains us more than having to cancel a hire, so we will be sure to give you ample reminders for this due date so you don’t forget.

Our reservations team is available to help with any changes to your booking, but keep in mind that increasing your length of hire is subject to availability and will be calculated based on the current booking rate on the date you request any changes (so it may be different than your initial rate).

 

How is my bond managed?

Unlike most other motorhome rental providers, your bond amount won’t be placed as a hold or deducted from your card on file, so you won’t have to worry about the extra investment up front.

Review our Terms and Conditions for more information.

 

What types of payment are accepted?

You can pay with VISA, MasterCard, or American Express credit or debit cards, or by using bank transfer (contact us for bank transfer account details). Please be aware that either method may incur bank fees.

All payments to Wilderness are accepted in New Zealand Dollars (NZD), and a non-refundable administration fee will be applied to credit card transactions (2.5% for VISA and MasterCard and 4.5% for American Express).

All prices quoted include Goods and Services Tax (GST) as required by law in New Zealand.

Have more questions about our booking process?

The Wilderness team loves helping our guests make their dream adventure a reality. Whether you’re ready to book or you have a few more questions, our team is available now.