The Wilderness team makes the motorhome booking process easy, so you can embark on your adventure and start collecting your remarkable moments.
Wilderness uses a secure payment processing partner, Windcave (previously known as Payment Express), to handle all guest transactions so you can be sure your payment information remains confidential.
To kick off your New Zealand motorhome adventure, you need to pay a deposit to confirm your booking. Pay 30% of the total cost when you book and the balance 7 days* prior to pick up. Nothing pains us more than having to cancel a hire, so we will remind before the due date.
*except for pick ups between 21 December and 8 February (due 21 days prior to pick up)
Unlike most other motorhome rental providers, your bond amount won’t be placed as a hold or deducted from your credit card so you won’t have to worry about the extra investment up front.
Review our Terms and Conditions for more information.
You can pay with VISA, MasterCard, or American Express credit or debit cards or by using bank transfer. Be aware that each payment method may incur bank fees.
We accept payments in New Zealand Dollars (NZD). A non-refundable administration fee will be applied to card transactions (2.7% for VISA and MasterCard and 5.2% for American Express).
All prices quoted include Goods and Services Tax (GST) as required by New Zealand law.
We understand that life happens and travel plans can change, so we try to be flexible when it comes to accommodating guest needs. Here are a few things to consider when making changes to your booking:
Check out our terms and conditions for more information.
We don't charge fees for additional drivers. In fact, we encourage your group to take turns at driving so everyone has a chance to experience New Zealand's scenery from upfront.
All drivers must be recorded on the rental agreement. You can add drivers before the start of your hire as long as they are present when the motorhome is collected and produce their current driver licence. An approved translation or an international driving permit is required for licences in languages other than English. You can learn more about the type of licence needed to drive a motorhome in New Zealand here.
For visitors who have been in New Zealand for more than a year, the driver licence from your home country will no longer be valid and you will need to apply for a New Zealand licence. For more information on applying for an NZ driver licence, visit the NZTA website.
We get it—sometimes things don’t work out, even with careful planning. If you have to cancel your hire after you have made your booking and paid your deposit, here’s how our cancellation policy works for all rental periods other than 21 December to 8 February:
If your hire starts between 21 December and 8 February, the terms are a little different:
See our rental terms and conditions for more information.
We are transparent about our pricing so you won't get a nasty surprise when you discover unexpected fees during the booking process.
We want you to get the best value for your money so we have tried, whenever possible, to combine all the fees and charges you are likely to need to pay into the daily hire rate. In addition to covering the usual taxes and fees, your daily rate includes great perks, such as:
We also offer liability reduction options (in case your motorhome is damaged during your trip) and a wide range of extras like camping tables and chairs, child restraints, Cook Strait ferry tickets, onboard Wifi, and much more. Our VIP liability reduction option even comes bundled with our most popular add-ons.
Customise your booking to help you get the most out of your motorhome adventure and create remarkable moments. Check out our extras and accessories.
Motorhome rental operators charge a Road User Charge Recovery Fee (RUCRF) to offset the NZ government tax on diesel vehicles. This helps us keep our daily hire rates down. It is based on actual kilometres travelled.*
If you don't opt for our VIP liability reduction option, the fee is payable at the end of your hire.
*The RUCRF is equal to NZ$8.40 per 100kms (subject to change without notice).
Any infringements received for an offence committed during your period of hire, including speeding, toll road, parking, and freedom camping offences, are your responsibility.
If you receive a ticket directly, we encourage you to pay it as soon as possible and provide proof of payment to our team when you return your motorhome. If you’re not sure how to pay, the details are usually printed on the ticket itself.
If we receive the ticket, we will contact you with the details on how to pay the ticket. If you want us to pay the ticket on your behalf, we charge an administration fee of NZ$25.
If you choose to challenge, query, or object to the ticket, it must be done directly with the issuing enforcement authority. A challenge may require a court hearing within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice.
See our terms and conditions for more information.