The Wilderness team makes the motorhome booking process easy, so you can embark on your adventure and start collecting your remarkable moments.
Wilderness uses a secure payment processing partner, Windcave (previously known as Payment Express), to handle all guest transactions, so you can be sure your payment information remains confidential.
The first step towards embarking on your New Zealand motorhome adventure is providing a 30% deposit to confirm your booking (with the remaining balance due 42 days prior to pickup). Nothing pains us more than having to cancel a hire, so we will be sure to give you ample reminders for this due date so you don’t forget.
Our reservations team is available to help with any changes to your booking, but keep in mind that increasing your length of hire is subject to availability and will be calculated based on the current booking rate on the date you request any changes (so it may be different than your initial rate).
Unlike most other motorhome rental providers, your bond amount won’t be placed as a hold or deducted from your card on file, so you won’t have to worry about the extra investment up front.
Review our Terms and Conditions for more information.
You can pay with VISA, MasterCard, or American Express credit or debit cards, or by using bank transfer (contact us for bank transfer account details). Please be aware that either method may incur bank fees.
All payments to Wilderness are accepted in New Zealand Dollars (NZD), and a non-refundable administration fee will be applied to credit card transactions (2.5% for VISA and MasterCard and 4.5% for American Express).
All prices quoted include Goods and Services Tax (GST) as required by law in New Zealand.
We understand that life happens and travel plans can change, so we try to be flexible when it comes to accommodating guest needs. These are a few of the things to consider when making changes to your booking:
If you reduce the length of your hire (and cancel some of your days):
|Time of Amendment:||What Happens:|
|More than 42 days before pick up||No fee applies.|
|42 days or fewer prior to pick up||A fee of 50% of the hire cost of the cancelled days applies.|
|Fewer than 7 days prior to pick up||No refund of the hire cost of the cancelled days will be given.|
Do you have more questions about making changes to your booking? Check out our full Terms and Conditions for more information.
Wilderness has no added fees for additional drivers. In fact, we encourage your adventure group to take turns driving so everyone has a chance to experience the wonderful scenery that NZ has to offer.
All intended drivers must be at least 21 years old and recorded on the rental agreement for insurance cover. You can add the name and driver's licence details of any additional drivers before arrival as long as all drivers are present and have a full, current licence (the original and not a copy) and a translation or an International Driving Permit (IDP) for licences in languages other than English. Don’t forget to pack your licence with your passport!
For long-term visitors who have been in New Zealand for more than a year, the licence from your country of origin will no longer be valid and you will need to apply for a New Zealand licence. For more information on applying for an NZ licence (as well as a directory of approved translators), visit the NZTA website.
We get it—sometimes things don’t work out, even with careful planning. If you have to cancel your hire after you have made your booking and paid your deposit, here’s a breakdown of what to expect per our cancellation policy:
|Time of Cancellation:||What Happens:|
|More than 42 days before pick up||Your deposit—minus a 10% administration fee based on the total cost, or NZ$500 (whichever is less)—is refunded.|
|42 days or fewer prior to pick up||Your deposit is retained.|
|Fewer than 20 days prior to pickup||Your deposit is retained, and a cancellation fee of 50% of the total hire cost applies.|
|Fewer than 7 days prior to pick up||Your deposit is retained, and no refund will be given.|
Please review our full Terms and Conditions for additional information regarding cancellation.
At Wilderness, we like to be transparent about our pricing so guests aren’t surprised by unexpected fees during the booking process. (This is one of the ways we're different from most other motorhome providers.)
We want you to get the best value for your money, so we have tried whenever possible to combine all the fees and charges you are likely to need to pay into the daily hire rate. In addition to covering the usual taxes and fees, your daily rate includes great perks, such as:
We also offer adventurers flexible options for liability reduction (in case your motorhome is damaged during your trip) and a wide range of extras like camping tables and chairs, child seats, GPS, Cook Strait ferry tickets, onboard wifi, and much more. Our VIP liability reduction option even comes bundled with most of our available addons.
Customise your booking to help you get the most out of your motorhome adventure and create remarkable moments. Check out our extras and accessories to enhance your journey.
Our Road User Charge Recovery Fee (RUCRF) helps offset the NZ government tax on diesel vehicles (Road User Charge, or RUC) so we can keep our daily hire rates down. It is based on actual kilometres travelled, so your RUCRF for a short trip will be less than that of a cross-country adventure.*
Your RUCRF is payable at the end of your hire, or is included in our Maxi or VIP liability reduction options.
*For all motorhomes: RUCRF is equal to NZ$7.00 per 100kms (subject to change without notice).
Any infringements received for an offence committed during your period of hire are your responsibility, including speeding, toll road, parking, and freedom camping offences.
If you receive a ticket directly, we encourage you to pay it as soon as possible and provide proof of payment to our Adventure Support team when you return your hire. (If you’re not sure how to pay your ticket, the details are usually printed on the ticket itself.)
If we receive the ticket on your behalf, we will contact you with the details on how to pay the ticket and also charge an additional administration fee of NZ$25.
If you choose to challenge, query, or object to the alleged offence, it must be done directly with the issuing enforcement authority and may include a court hearing (within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice).
Please take the time to review our Terms and Conditions for more information on infringements.
Adventures are meant to be shared, and remarkable moments come even easier when you’re among friends. At Wilderness, we have discounts and additional services for group bookings of three or more motorhomes that are made at the same time.
Creating a group booking allows you and your favourite people to experience New Zealand together. Simply choose a “group leader” who will be the primary point of contact and then get ready to hit the road.
Connect with a group booking specialist from our reservations team for more information.