Booking With Us
If you've never rented a motorhome before, the process can be a little scary. As well as working out how this home on wheels works, you'll need to get to grips with how renting works. After you choose the right motorhome, there's navigating rates, deposits and bonds, fees and charges, as well as terms and conditions. It can all be a little overwhelming. And then there's the worry about maximising your hard earned dollars.
When you book a Wilderness motorhome, we promise that you'll get a lot more than what you pay for. You're not just renting a motorhome, you're booking the New Zealand holiday that you've always dreamed of. That's why you can be confident that your Wilderness experience - right from the moment you press the Book Now button until you farewell the Wilderness family at the end of your holiday - will be so delightful that you will treasure the memories forever. And that's a promise we stand by.
How Our Prices Work
Like many hotels and airlines, our motorhome rental prices vary depending on season and demand. If you are flexible with your travel dates, it pays to check a few weeks or even days either side of your first choice for lower rates. Prices may also differ based on location. Usually, the further in advance you book the lower the prices will be but we do have specials from time to time. We review our pricing once a week and often adjust the prices after the review. If your travel dates span two different pricing periods, the cost of your rental will be based on the number of rental days in each period.
Unlike car rental companies, pick up day and drop off day are counted as full days irregardless of the time you arrive or leave. That's because it usually takes a full day to check, clean and carry out any repairs to the motorhome before the next guest arrives.
Fees and Charges
One of the ways we're different from most other motorhome rental companies is our pricing is simple and transparent. We have tried where possible to combine all the fees and charges you are likely to need to pay into the daily rental rate.
That's why the daily rental rate includes unlimited kilometres, comprehensive insurance (excess/ deductible applies), airport transfers, linen and bedding, cutlery, crockery, and other kitchen equipment, full gas bottle (needs to be returned full), touring assistance, and taxes.
We also want to give you choices. You have a couple of options for reducing your liability should the motorhome be damaged and you can add extras and accessories such as camping table and chairs, child seats, GPS, ferry tickets, wifi, and much more. Or you can select our VIP package which includes almost all the extras for a great price.
You'll be pleased to know we are one of the few motorhome companies who don't take a cash bond or freeze funds on your credit card when you collect your motorhome. Only in the unfortunate case of an incident will the bond be deducted from your credit card. See our terms and conditions for more information.
Road User Charge
We work hard to keep our motorhome rental rates as fair as we can. If you're planning to travel short distances, you don't want to pay the same as someone who is going to clock up big miles. So we've taken the government tax on diesel vehicles (Road User Charge) out of our standard rates. Our Road User Charge Recovery Fee is based on actual kilometres travelled on hire so you only pay for what you use.
A Road User Charge Recovery Fee is payable at the end of your hire unless you have opted for Maxi Cover or VIP insurance option, in which case the fee is included. The Road User Charge Recovery Fee is charged at exactly the same rate as the government charges us ie $6.30 per 100km for small to medium sized vehicles (up to 3.5 tonnes) and $6.90 per 100km for the bigger motorhomes (more than 3.5 tonnes). To find out the exact fee applicable, check the specifications section on the page for the motorhome you plan to hire in Our Motorhomes.
Checking Availability
From time to time, demand for our rental motorhomes is particularly strong so not all models may be available for your preferred dates. First check our Book Now tool. If the motorhome you prefer shows On Request : Enquire this means we may or may not have any left. Just click Enquire, enter your details, and submit the request form. One of our reservations team will get back to you within 12 hours. If we can't supply your first choice, we are committed to finding you an alternative.
So You're Ready to Book
We’ve designed our booking system to be hassle free – just like our motorhomes. You can instantly check availability then make your booking via our online reservation system and use our secure online payment service for your deposit. Because our reservation system is real time, you can book and pay while we’re sleeping.
Book
Use the Book Now tool above. Enter your preferred travel dates as well as pick up and drop off rental locations. Select a motorhome type and hit the Book button. A 30% deposit is required to secure your reservation. You can add optional extras and make any special requests before submitting your payment, or add these later.
If the On Request button appears, your preferred motorhome may not be available. Click Enquire, enter your details, and submit the form. Our reservations team will check availability and get back to you within 12 hours.
Pay
The final payment is due 6 weeks before travel. We will email you a reminder and then you can log on to our Secure Payment page and make your payment. If you book less than 6 weeks before your trip, you will need to pay in full at the time you make the reservation.
Check in
You can speed up the motorhome pick up process by logging on to the My Booking page and entering your details before you arrive. As soon as you have arranged your flights into Auckland or Christchurch or booked your airport hotel, enter your pick up details so we can arrange your free transfer to our base. You can add optional extras and driver licence details as well.
Trouble Shooting
If you experience any problems with making a booking or payment, please let our reservations team know and they will look after you.
Once you've booked, we will send you a confirmation email as well as helpful tips on planning your trip. Then the excitement will really start to build!
