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The Booking Process

The Wilderness team makes the motorhome booking process easy, so you can embark on your adventure and start collecting your remarkable moments.

Am I getting a great deal?

If you're looking for the best deal while our borders are closed, don't worry, we've already adjusted our prices for the New Zealand and Australian markets. So you can treat yourself to a safe holiday in comfort and style - at a great price.


Will my payment be secure?

Wilderness uses a secure payment processing partner, Windcave (previously known as Payment Express), to handle all guest transactions so you can be sure your payment information remains confidential.


Paying your deposit

To kick off your New Zealand motorhome adventure, you need to pay a deposit to confirm your booking. Pay 30% of the total cost when you book and the balance 7 days* prior to pick up. Nothing pains us more than having to cancel a hire, so we will remind before the due date.

Our reservations team is available to help with any changes to your booking. We will do our best to accommodate your request to lengthen your hire. Be aware that extensions are subject to availability. The daily rental rate will be based on current rate on the date the request is confirmed.

*except for pick ups between 21 December and 8 February (due 21 days prior to pick up)


How is my bond managed?

Unlike most other motorhome rental providers, your bond amount won’t be placed as a hold or deducted from your credit card so you won’t have to worry about the extra investment up front.

Review our Terms and Conditions for more information.


What types of payment are accepted?

You can pay with VISA, MasterCard, or American Express credit or debit cards or by using bank transfer. Be aware that either payment method may incur bank fees.

We accept payments in New Zealand Dollars (NZD). A non-refundable administration fee will be applied to card transactions (2.5% for VISA and MasterCard and 4.5% for American Express).

All prices quoted include Goods and Services Tax (GST) as required by law in New Zealand.

Have more questions about our booking process?

The Wilderness team loves helping our guests make their dream adventure a reality. Whether you’re ready to book or you have a few more questions, our team is available now.