The Wilderness team makes the motorhome booking process easy, so you can embark on your adventure and start collecting your remarkable moments.
Your Wilderness motorhome hire will include:
Airport or airport hotel transfers — to and from our Auckland or Christchurch bases at the start and end of your hire
Linen, bedding and towels
Kitchen equipment — including a full complement of quality utensils, crockery, glasses, pots and pans
Two full gas bottles — which you also need to return full unless you choose our VIP liability reduction option
Toll free helpline assistance 24/7 day or night for any motorhome issues — including mechanical breakdowns
Fees and taxes — including extra drivers, cleaning, one way hire and goods and services tax (GST)
Free New Zealand SIM cards
No road restrictions and unlimited kilometres
Comprehensive insurance — an excess or deductible applies.
Beyond comprehensive insurance, you can choose our VIP liability reduction option. Aside from the peace of mind of travelling with this zero excess policy, it also comes with many other benefits. Those include a free barbecue, child seat, snow chains, outdoor table and chairs, toll road fees, road user charges (RUC) and LPG refill.
At Wilderness, we don’t charge fees for adding extra drivers to your booking. If you want additional drivers in your travel group, they’re included in your daily hire rate and must be recorded in your rental agreement — for insurance coverage.
You can add drivers before beginning your hire as long as they’re present when you pick up your motorhome — and each produces their current driver licence.
Licences in languages other than English require an approved translation or an International Driving Permit (IDP).
If you’ve been in New Zealand for more than a year, your home country’s driver licence won’t be valid anymore — so you’ll need to apply for a New Zealand driver licence.
Find out more about the type of licence you need to drive a motorhome in New Zealand.
The industry standard for motorhome rentals is that the pick up day and the drop off day are counted as full days — regardless of what time you arrive or leave. This differs from car rental companies, which usually charge per 24 hour period.
At Wilderness, we don’t offer an after-hours service, so your:
Earliest pick up time can be 8:30am
Latest drop off time is 2:30pm.
At Wilderness, we use a secure payment processing partner, Windcave — previously known as Payment Express. It securely handles all guest transactions, so you can be sure your payment information remains confidential.
To kick off your New Zealand motorhome adventure, you need to pay a deposit to confirm your booking by paying:
30% of the total cost when you book
The balance seven days* before picking up your motorhome rental.
We’ll send you a reminder email before the payment due date.
*Except for pick ups between 21 December and 8 February — when the balance is due 21 days before pick up
At the start of your motorhome hire, we'll place a pre-authorisation on your credit card. Unlike most other rental providers, we don't hold or deduct your funds for the bond from your credit card upfront.
However, if you don’t have a credit card, payment of your bond amount is required.
Review our terms and conditions for more information.
If you don’t have a credit card to use as security for your motorhome rental, you’ll need to pay a cash bond of either:
$500 if you choose our VIP liability reduction option
$950 for our extra liability reduction
$7,500 if you select our basic liability reduction option.
It’s important to understand motorhome rental terms and conditions around bonds.
You can pay with VISA, MasterCard or American Express credit or debit cards — or through bank transfer. Each payment method may incur bank fees.
We accept payments in New Zealand Dollars (NZD). A non-refundable administration fee will be applied to card transactions of:
2.7% for VISA and MasterCard
5.2% for American Express.
All prices quoted include Goods and Services Tax (GST) as required by New Zealand law.
We also accept bank transfers or transfers via Wise. You can find our bank account number when selecting bank transfer on the My Booking page.
We don’t charge fees for paying via bank transfer — however, your payment provider may charge you fees.
We understand that life happens and your travel plans can change, so we’re flexible when accommodating guest needs. A few things to consider when making changes to your booking are that:
Extensions to your rental are subject to availability
Your daily rate may increase — if the length of hire changes at any time after making your booking
You won't be charged if you cancel all or part of your booking — more than seven* days before pick up
Changing your travel dates during the period in which a cancellation fee applies, to be outside of that period, will incur a cancellation fee — if your booking is later cancelled.
Check out our terms and conditions for more information.
*This becomes 21 days or more if your hire begins between 21 December and 8 February — our busiest time of the year.
A road user charge (RUC) is a government tax on diesel-fuelled vehicles in New Zealand.
At Wilderness, we pass this cost onto you as a road user charge recovery fee (RUCRF). Our RUCRF is $0.084 cents per kilometre.
This is based on actual kilometres travelled in your Wilderness motorhome — so you’ll only pay for how far you travel.
If you opt for our VIP liability reduction option, the RUCRF is included in your hire cost.
Motorhome rental operators charge a road user charge recovery fee (RUCRF) to offset the New Zealand government tax on diesel vehicles. The fee is based on actual kilometres travelled* and helps us keep our daily hire rates down.
If you don’t choose our VIP liability reduction option, the fee is payable at the end of your hire.
*The RUCRF is equal to NZ$8.40 per 100km travelled and is subject to change without notice.
Any infringements received for an offence committed during your period of hire, including speeding, toll road, parking and freedom camping offences, are your responsibility.
If you receive a ticket directly, we encourage you to pay it as soon as possible and provide proof of payment to our team when you return your motorhome. If you’re unsure how to pay, the details are usually printed on the ticket.
If we receive the ticket, we’ll contact you. You can choose to pay for the ticket yourself or authorise us to pay it on your behalf. If we pay the ticket on your behalf, we’ll deduct the amount from your bond.
If you decide to challenge, query or object to the ticket, you must do so directly with the issuing enforcement authority. A challenge may require a court hearing within 56 days from the issue date of the infringement notice — or 28 days from the date of issue of the reminder notice.
See our terms and conditions for more information.
We understand that things sometimes don’t work out — even with careful planning.
If you have to cancel your motorhome after making a booking and paying your deposit, our cancellation policy between 9 February and 20 December is:
If your hire begins between 21 December and 8 February, our cancellation terms are:
See our terms and conditions for more information.
Your Wilderness motorhome hire will include:
Airport or airport hotel transfers — to and from our Auckland or Christchurch bases at the start and end of your hire
Linen, bedding and towels
Kitchen equipment — including a full complement of quality utensils, crockery, glasses, pots and pans
Two full gas bottles — which you also need to return full unless you choose our VIP liability reduction option
Toll free helpline assistance 24/7 day or night for any motorhome issues — including mechanical breakdowns
Fees and taxes — including extra drivers, cleaning, one way hire and goods and services tax (GST)
Free New Zealand SIM cards
No road restrictions and unlimited kilometres
Comprehensive insurance — an excess or deductible applies.
Beyond comprehensive insurance, you can choose our VIP liability reduction option. Aside from the peace of mind of travelling with this zero excess policy, it also comes with many other benefits. Those include a free barbecue, child seat, snow chains, outdoor table and chairs, toll road fees, road user charges (RUC) and LPG refill.
At Wilderness, we don’t charge fees for adding extra drivers to your booking. If you want additional drivers in your travel group, they’re included in your daily hire rate and must be recorded in your rental agreement — for insurance coverage.
You can add drivers before beginning your hire as long as they’re present when you pick up your motorhome — and each produces their current driver licence.
Licences in languages other than English require an approved translation or an International Driving Permit (IDP).
If you’ve been in New Zealand for more than a year, your home country’s driver licence won’t be valid anymore — so you’ll need to apply for a New Zealand driver licence.
Find out more about the type of licence you need to drive a motorhome in New Zealand.
The industry standard for motorhome rentals is that the pick up day and the drop off day are counted as full days — regardless of what time you arrive or leave. This differs from car rental companies, which usually charge per 24 hour period.
At Wilderness, we don’t offer an after-hours service, so your:
Earliest pick up time can be 8:30am
Latest drop off time is 2:30pm.
At Wilderness, we use a secure payment processing partner, Windcave — previously known as Payment Express. It securely handles all guest transactions, so you can be sure your payment information remains confidential.
To kick off your New Zealand motorhome adventure, you need to pay a deposit to confirm your booking by paying:
30% of the total cost when you book
The balance seven days* before picking up your motorhome rental.
We’ll send you a reminder email before the payment due date.
*Except for pick ups between 21 December and 8 February — when the balance is due 21 days before pick up
At the start of your motorhome hire, we'll place a pre-authorisation on your credit card. Unlike most other rental providers, we don't hold or deduct your funds for the bond from your credit card upfront.
However, if you don’t have a credit card, payment of your bond amount is required.
Review our terms and conditions for more information.
If you don’t have a credit card to use as security for your motorhome rental, you’ll need to pay a cash bond of either:
$500 if you choose our VIP liability reduction option
$950 for our extra liability reduction
$7,500 if you select our basic liability reduction option.
It’s important to understand motorhome rental terms and conditions around bonds.
You can pay with VISA, MasterCard or American Express credit or debit cards — or through bank transfer. Each payment method may incur bank fees.
We accept payments in New Zealand Dollars (NZD). A non-refundable administration fee will be applied to card transactions of:
2.7% for VISA and MasterCard
5.2% for American Express.
All prices quoted include Goods and Services Tax (GST) as required by New Zealand law.
We also accept bank transfers or transfers via Wise. You can find our bank account number when selecting bank transfer on the My Booking page.
We don’t charge fees for paying via bank transfer — however, your payment provider may charge you fees.
We understand that life happens and your travel plans can change, so we’re flexible when accommodating guest needs. A few things to consider when making changes to your booking are that:
Extensions to your rental are subject to availability
Your daily rate may increase — if the length of hire changes at any time after making your booking
You won't be charged if you cancel all or part of your booking — more than seven* days before pick up
Changing your travel dates during the period in which a cancellation fee applies, to be outside of that period, will incur a cancellation fee — if your booking is later cancelled.
Check out our terms and conditions for more information.
*This becomes 21 days or more if your hire begins between 21 December and 8 February — our busiest time of the year.
A road user charge (RUC) is a government tax on diesel-fuelled vehicles in New Zealand.
At Wilderness, we pass this cost onto you as a road user charge recovery fee (RUCRF). Our RUCRF is $0.084 cents per kilometre.
This is based on actual kilometres travelled in your Wilderness motorhome — so you’ll only pay for how far you travel.
If you opt for our VIP liability reduction option, the RUCRF is included in your hire cost.
Motorhome rental operators charge a road user charge recovery fee (RUCRF) to offset the New Zealand government tax on diesel vehicles. The fee is based on actual kilometres travelled* and helps us keep our daily hire rates down.
If you don’t choose our VIP liability reduction option, the fee is payable at the end of your hire.
*The RUCRF is equal to NZ$8.40 per 100km travelled and is subject to change without notice.
Any infringements received for an offence committed during your period of hire, including speeding, toll road, parking and freedom camping offences, are your responsibility.
If you receive a ticket directly, we encourage you to pay it as soon as possible and provide proof of payment to our team when you return your motorhome. If you’re unsure how to pay, the details are usually printed on the ticket.
If we receive the ticket, we’ll contact you. You can choose to pay for the ticket yourself or authorise us to pay it on your behalf. If we pay the ticket on your behalf, we’ll deduct the amount from your bond.
If you decide to challenge, query or object to the ticket, you must do so directly with the issuing enforcement authority. A challenge may require a court hearing within 56 days from the issue date of the infringement notice — or 28 days from the date of issue of the reminder notice.
See our terms and conditions for more information.
We understand that things sometimes don’t work out — even with careful planning.
If you have to cancel your motorhome after making a booking and paying your deposit, our cancellation policy between 9 February and 20 December is:
If your hire begins between 21 December and 8 February, our cancellation terms are:
See our terms and conditions for more information.
The Wilderness team loves helping our guests make their dream adventure a reality. Whether you’re ready to book or you have a few more questions, our team is available now.
