Who do these terms and conditions apply to?
These terms and conditions apply to any person who has been issued a credit by Wilderness Motorhomes due to Covid-19 travel restrictions.
Credits are valid for rentals booked before 31 March 2023 with a pick up date on or prior to 31 March 2024.
Who can use the credit?
Credits are issued to the person who made the original booking and whose name is on that booking (the Credit Holder). The Credit Holder is responsible for complying with these terms and conditions.
How long is a credit valid for?
If the credit was issued to you for a rental that was unable to proceed due to travel restrictions as a result of Covid-19 the credit is valid until 31 March 2024. Following the end of the validity period, all unused credits will expire.
How can I use my credit?
Credits can be used as payment for any motorhome rentals available for purchase through our reservations team. The credit cannot be applied to new bookings made through the Wilderness website. The credit can only be applied to the original booking number.
Where the value of the credit is less than the motorhome rental being purchased, you may pay the difference with a debit or credit card or bank transfer.
Where the value of the credit is more than the rental being purchased, the value of the rental will be deducted from your credit balance. The remaining credit balance may be used to purchase additional rentals at a future time, provided the credit is valid at the relevant time.
What rental rates apply to bookings made with a credit?
Our rental rates are updated regularly to reflect current market conditions. The current rental rates at the time the credit is redeemed apply to bookings made with travel credit.
Is my credit refundable?
If the original rental for which the credit was issued was refundable as per our rental terms and conditions at the time the booking was originally made, the credit is also refundable until it is used, in whole or in part. If any cancellation fee applies as per the terms and conditions at the time the booking was originally made, this fee will be deducted from the refund.
Once any part of a credit is used, any remaining credit balance becomes non-refundable.
Any refund requested will be processed to the original form of payment until any part of the credit is used, or the validity period has expired, whichever is earlier.
Changes to these credit terms and conditions
We may make changes to these terms and conditions from time to time. When we make changes, we will update these terms and conditions on our website. We will also specify the date of the last update. Using your credit following any such change will constitute acceptance of the change to these terms and conditions.