Giving you the confidence to travel

 

At Wilderness, we’re with you all the way. And the current COVID-19 environment is no different. Here is what we are doing to make sure that you can relax and enjoy your motorhome holiday with us.

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Keeping everyone safe

Last updated 12:30 PM NZT, 5 APR 2022

At Wilderness, we are 100% committed to protecting the health and wellbeing of our guests, visitors, team members and the community. 

We follow all government guidance for the Covid Protection Framework including maintaining physical distance and wearing a face covering. The NZ government also requires that all international guests must be fully vaccinated.

Read the Keeping You Safe section below for more information.

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Travel updates for international guests

Last updated 16:00 PM NZT, 27 MAY 2022

Fully vaccinated Australian citizens, permanent residents, visitors from visa waiver countries, and visitors from other countries who already hold a valid visitor visa can now enter New Zealand without self-isolation or entering managed isolation and quarantine. 

 

All other visa categories will reopen from 31 July 2022.

 

The requirement for self-isolation for fully vaccinated arrivals has now been lifted. Everyone arriving by air must complete a New Zealand traveller declaration which covers proof of vaccination, travel history, proof of either a pre-departure test or medical exemption, and contact details.

 

Read more about the plan to re-open New Zealand’s border.

 

Once travel restrictions are lifted, our Wilderness motorhomes are the perfect escape! They offer all the comfort and most of the facilities of a modern home plus they’re mobile. So you can stay safe on a motorhome holiday by maintaining your own bubble on wheels.  

 

Our bases in Auckland and Christchurch bases are open 7 days a week. Our adventure support team will be available to assist you in collecting and returning your motorhome as safely and quickly as possible.

 

We are excited about welcoming back our friends from around the world this year. And we know that you too are eager to make a long-awaited trip Down Under - finally.

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Travel updates for domestic guests

Last updated 16:10 PM NZT, 27 MAY 2022

Our teams in Auckland and Christchurch look forward to welcoming you to our bases. Under the orange traffic light setting, Kiwis can travel freely around the country. 

Read the Keeping You Safe section below for more information.

We are so grateful to the thousands of Kiwis who have supported us and other tourism and hospitality businesses over the past two years. We urge you to continue to support New Zealand in the post-Covid recovery phase. As a locally owned business, we strongly encourage Kiwis to explore their own backyard and buy local along the way.

 

New Bookings

Our reservations team is available 7 days a week to assist you with your booking. We have worked hard to give you the confidence to take the risk out of booking your road trip. Deposits are now refundable* up until 7 days prior to pick up. Should Covid-19 affect your ability to travel, we will waive cancellation fees for all guests who opt for a credit for the full amount. The credit can be used on a future booking. See our FAQ section below for further information.

Don't forget to take advantage of our Deals & Specials and plan your escape!

 

FAQs

If you have a current or future booking with us, click here for answers to the most common questions you may have.

 

Our number one priority is to keep our team and guests safe and to play our part in minimising the impact of Covid on our communities.

We will update this page regularly as more information comes to hand.

Thank you for your patience and understanding.

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Making a new booking

If you are ready to book or just have a question, our call centre is available seven days a week to assist you. Use the chat on this website, call us on 0800 110 155 or email us at bookings@wilderness.co.nz.  

To give you more confidence in making your travel plans, the 30% deposit to secure your booking is now fully refundable up until 7 days* prior to pick up.

*except for hires commencing between 21 December and 8 February

 

Making changes to your booking

We realise that due to current uncertainties, you may need extra flexibility with your booking. That's why we have amended our cancellation terms for all new bookings* so that you can cancel your booking at any time up to 7 days** before your rental without losing your deposit. More information.

If you are unable to travel on the dates you have booked, we strongly encourage you to postpone to a later date. Please contact our reservations team on +64 9 282 3606 or email bookings@wilderness.co.nz to discuss options.

*For bookings made between 1 Nov 2019 and 4 June 2020, these terms and conditions apply

**Except for hires commencing between 21 December and 8 February

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Keeping you safe

The health and wellbeing of all our guests and team members is, as always, our top priority.

 

We have adopted these practices to ensure the safety of our guests and team under the government's Covid Protection Framework. All guests and visitors must

  • Maintain a safe social distance and wear a face covering while at our bases.

 

We are a COVID Clean approved company as endorsed by Qualmark. This means that we are equipped with health and hygiene measures to help protect against Covid-19, in accordance with government guidelines. 
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As always, we continue to thoroughly check and prepare our motorhomes prior to each rental so that you feel safe and comfortable in the wilderness. Every motorhome receives a deep clean before each rental including disinfecting all surfaces with hospital grade cleaning products, sterilising cutlery, crockery, utensils, and pots and pans plus linen and towels using high temperature washing machines and sanitizers.

We have also put a few additional practices in place since April 2020 to keep you safe. These include:

  • increased cleaning and sanitizing of the public spaces and team spaces at our bases

  • educating our team to observe good hygiene practices including washing hands thoroughly with soap and water or with an alcohol-based hand sanitizer and providing tissues, hand soap and hand sanitiser for all guests and our team

  • staying home if feeling unwell

We are committed to continuously responding to and adopting the recommended precautions based on the expert advice of the World Health Organization, local government, public health authorities and medical professionals to ensure we play our part in stopping the transmission of this virus.