Giving you the confidence to travel

 

At Wilderness, we’re with you all the way. And the current COVID-19 environment is no different. Here is what we are doing to make sure that you can relax and enjoy your motorhome holiday with us.

News

Travel Updates

A few weeks ago New Zealand introduced a COVID-19 alert system with 4 levels so that the nation is clear on what they must do to minimise the spread of COVID-19. We are now at Level 4 and will be at Level 4 until at least late April.

The range of measures (can be applied locally or nationally) that have taken effect are:

  • People instructed to stay at home
  • Educational facilities closed
  • Businesses closed except for essential services (e.g. supermarkets, pharmacies, clinics) and lifeline utilities
  • Rationing of supplies and requisitioning of facilities
  • Travel severely limited
  • Major reprioritisation of healthcare services

 

Your safety and well-being are our priority and we understand this is a challenging time for everyone and we are committed to keeping you updated along the way. We are regularly in touch with other motorhome rental companies, government organisations, as well as Tourism Industry Aotearoa (TIA), which is an association that represents all sectors of New Zealand's tourism industry.

We hope that you have found a safe and secure place to stay over the lockdown period. We ask that you please stay in the same place throughout this time and not undertake any travel. 

If you are coming to the end of your rental hire, please call 0508 945 337 to discuss your options with us. We understand that this can be a stressful time, but we are here for you and will help you find an option that suits your situation.

 

To keep yourself updated please visit: covid19.govt.nz.

 

Can I stay in a motorhome during a lockdown?

Yes, think of our motorhomes as a full-service apartment. You will have your own bathroom and full kitchen to use throughout your stay. We encourage you to find a holiday park, as they have facilities that can support your stay and you will have easy access to fresh water, a dumps station and mains power. You should be prepared to stay there for up to 4 weeks, as there will be full restrictions in place for travel throughout the country.

In a holiday park you will have the support of a holiday park owner who can assist with local knowledge (ie supermarkets, pharmacies, doctors).

 

Can I extend my booking?

Yes, you are more than welcome to extend your booking. Please call us on 0508 945 337 or email us at explore@wilderness.co.nz. Please have your booking number handy and provide the dates that you’d like to extend your booking to. 

For peace of mind, during these fast changing times, we do encourage you to extend for at least 14 days, so that you have safe space until we can finalise all the current details on how to best support the Government’s recent alert level update.

 

We are offering generous discounts in light of the situation.

Motorhome daily hire rate

  • If you are in a motorhome that sleeps for 2, our daily rate is $119/day
  • If you are in a motorhome that sleeps for 4, our daily rate is $149/day
  • If you are unsure, check your motorhome name. For example, if it is an Alpine 2, it sleeps 2. If it is a Glider 4, it sleeps 4.
  • We are also offering a discount to our Liability Reduction Options

 

Liability Reduction Options

  • VIP package $49/day
  • Maxi package $29/day
  • Extra package $9/day

 

As you can imagine, our on-road support team are working hard in responding and reaching out to all of our guests currently on the road, so please don't panic if we don't get back to you immediately or if you overstay your initial hire period (and drop off date). We encourage you to keep up to date through the dedicated COVID-19 website and find a safe place to stay if you have to wait out the lockdown period. We will get back you as soon as we can.

 

If you are considering extending your booking and staying with us during lockdown, you can find some helpful information here on where you can stay, what will be open and how we can support you during the next 4 weeks.

 

 

I’d like to drop off my motorhome, what do I do?

Remember that you should not be travelling at all during the lockdown period unless you are a foreign national. 

Foreign nationals in New Zealand can now drive, take private or public land transport, or take domestic flights, in order to connect with commercial, or chartered, international flights to their home country.  

There are certain criteria you must meet to be able to travel during the Level 4 lockdown period. You can find more information here.

 

If you are a foreign national and do need to drop off your motorhome during the lockdown period, please call our team directly to discuss what options are available. Even though our Auckland and Christchurch bases are closed, it is possible to drop off your motorhome outside our operating hours and we have a contactless drop off process option should you need to drop off over the lockdown period.  There will be no fees for dropping off after hours.

Please call us on 0508 945 337 or email us at support@wilderness.co.nz.

 

Please note that if you drop your motorhome off anywhere else other than our Auckland or Christchurch base without speaking with us first, we will consider this abandoning your motorhome. This means that we will be charging you for the abandonment for up to an amount of $7500. 

 

Our call centre is operating throughout the lockdown period, so don't hesitate to reach out to us if you have any questions, as information changes daily and our team will have the most up to date information.

 

Please do not go to the airport if you do not have a ticket and a confirmed flight. You will not be allowed inside the airport. If you do not have a ticket, contact a travel agent or airline directly. If you are unable to secure a ticket please contact your country embassy. You can find up to date information here.

 

We wish you and your family nothing but health and strength during these challenging times.

 

Please keep safe, be smart, and be kind to everyone around you.

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Making changes to your booking

We understand your concern and frustration during these challenging times. The COVID-19 pandemic is having a significant financial impact on all businesses globally. We remain open for business and are doing everything we can to ensure that all our guests get to enjoy their wilderness holiday now and in the future.  

Recent self-isolation guidelines from the government and the closing of NZ Borders have impacted many NZ businesses very quickly and significantly.

We realise that there is uncertainty to travel plans and that you may want to cancel or postpone your booking.

If you would like to postpone please contact our reservations team by phone or email (+64 9 282 3606 / explore@wilderness.co.nz)

If you would like to cancel your booking please email customercare@wilderness.co.nz. Cancellation requests will only be accepted in writing. We will be prioritising all travellers that are due to travel with us within 7 days. Should you be travelling outside of 7 days, expect a delay to your request.

We want your motorhome experience to be a remarkable one, we are here to help. You are our priority, however, we are currently experiencing high call and email volumes, which may delay our responses back to you. We thank you for your patience and support during this challenging time.

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The highest standard of cleanliness

Our motorhomes have always been prepared to make you feel comfortable in the wilderness. We have our regular safety checks as well as thorough grooming to ensure our motorhomes have the highest standard of cleanliness so you can comfortably call it your home away from home when you travel with us.

We’re confident in the processes and the cleaning products we use. All surfaces are cleaned with a disinfectant or bleach that kills 99.96% of all germs (bacteria, viruses, fungi, protozoa) and we hot wash all our linen and kitchen utensils. 

Our Auckland and Christchurch bases are a welcoming and clean environment and have plenty of tissues, hand soap and hand sanitiser available for all guests and our team to use. 

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Our team

If you should feel unwell prior to picking up or dropping off your motorhome or have received advice from government or healthcare professionals to self-isolate please get in touch with us before you arrive at our base. 

Our teams have been trained and are operating within the World Health Organisation and NZ Government Ministry of Health guidelines at these times and we are keeping all teams regularly updated.

If you are visibly unwell when you arrive at our base, our team will be there to support you and provide Ministry of Health advice.