Giving you the confidence to travel

 

At Wilderness, we’re with you all the way. And the current COVID-19 environment is no different. Here is what we are doing to make sure that you can relax and enjoy your motorhome holiday with us.

News

Travel updates for domestic guests

Last updated 3:00 PM NZT, 8 SEP 2021

Our team is now able to welcome guests at our Christchurch base. Our Auckland base remains closed as the higher alert level requires. We really appreciate the support of the many guests whose travel has been disrupted by the latest travel restrictions. We look forward to setting everyone off on a Wilderness adventure soon!

If you are able to start and end your trip in Christchurch, take advantage of our great September promotion and plan your escape now! Check the Deals & Special Offers page for more great offers.

 

Our Auckland Base is Closed

Our Auckland base will be closed until the government adjusts the alert levels to allow safe travel again. Read the FAQ section below for more information.

 

Our Christchurch Base is Open

Our team is now welcoming guests to our Christchurch base. Covid-19 alert level 2 restrictions apply. Read the FAQ section below for more information.

 

New Bookings

Our reservations team continue to work 7 days a week so that you can secure your post lockdown booking. We have worked hard to give you the confidence to take the risk out of booking your road trip. Deposits are now refundable* up until 7 days prior to pick up. Should there be a lockdown affecting your ability to travel, we will waive cancellation fees for all guests who opt for a credit for the full amount. The credit can be used on a future booking. See our FAQ section below for further information.

 

FAQs

If you have a current or future booking with us, click here for answers to the most common questions you may have.

 

Our number one priority is to keep our team and guests safe and to play our part in keeping NZ Covid-free.

We will update this page regularly as more information comes to hand.

Thank you for your patience and understanding.

News

Quarantine-free travel with Australia is suspended

Last updated 12:05 PM NZT, 27 JUL 2021

Quarantine-free travel from all Australian states and territories to New Zealand was suspended from 11.59pm Friday 23 July 2021 for at least 8 weeks because of the worsening COVID-19 situation there. See Ministry of Health for more information.

News

Travel updates for other international guests

Last updated 02:00 PM NZT, 27 JUL 2021

The New Zealand government has placed temporary restrictions international visitors as a precautionary measure to protect against the spread of COVID-19. The restrictions cover foreign nationals arriving from all countries . See Ministry of Health for more information. Until these restrictions are lifted, we are unable to welcome  international visitors. 

For New Zealand residents who are able to travel, our Wilderness motorhomes are the perfect escape after the lockdown! They offer all the comfort and most of the facilities of a modern home plus they’re mobile. So you can stay safe on a motorhome holiday by maintaining your own bubble on wheels.  

Our bases in Auckland and Christchurch bases are open 7 days a week. Our adventure support team will be available to assist you in collecting your motorhome as safely and quickly as possible. At the end of your rental, you can return your motorhome using our contactless drop off service.

We urge you to support New Zealand in the post-Covid recovery phase. As a locally owned business, we strongly encourage Kiwis to explore your own backyard and buy local along the way.

And if you are an international traveller, we look forward to welcoming you back one day soon.

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Making a new booking

If you are ready to book or just have a question, our call centre is available seven days a week to assist you. Use the chat on this website, call us on 0800 110 155 or email us at bookings@wilderness.co.nz.  

To give you more confidence in making your travel plans, the 30% deposit to secure your booking is now fully refundable up until 7 days* prior to pick up.

*except for hires commencing between 1 December and 28 February

 

If you're looking for the best deal while our borders are closed, don't worry we've already adjusted our prices for the New Zealand market. So you can treat yourself to a safe holiday in comfort and style - at a great price.

 

Making changes to your booking

We realise that due to current uncertainties, you may need extra flexibility with your booking. That's why we have amended our cancellation terms for all new bookings* so that you can cancel your booking at any time up to 7 days** before your rental without losing your deposit. More information.

If you are unable to travel on the dates you have booked, we strongly encourage you to postpone to a later date. Please contact our reservations team on +64 9 282 3606 or email bookings@wilderness.co.nz to discuss options.

*For bookings made between 1 Nov 2019 and 4 June 2020, these terms and conditions apply

**Except for hires commencing between 1 December and 28 February

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Keeping you safe

The health and wellbeing of all our guests and team members is, as always, our top priority. To show our commitment to this, our team is a certified COVID Clean approved company as endorsed by Qualmark. This means that we are equipped with health and hygiene measures to help protect against COVID-19, in accordance with government guidelines. 
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As always, we continue to thoroughly check and prepare our motorhomes prior to each rental so that you feel safe and comfortable in the wilderness. Every motorhome receives a deep clean before each rental including disinfecting all surfaces with hospital grade cleaning products, sterilising cutlery, crockery, utensils, and pots and pans plus linen and towels using high temperature washing machines and sanitizers.

We have also put a few additional practices in place since April 2020 to keep you safe. These include:

  • increased cleaning and sanitizing of the public spaces and team spaces at our bases

  • educating our team to observe good hygiene practices including washing hands thoroughly with soap and water or with an alcohol-based hand sanitizer and providing tissues, hand soap and hand sanitiser for all guests and our team

  • staying home if feeling unwell

We are committed to continuously responding to and adopting the recommended precautions based on the expert advice of the World Health Organization, local government, public health authorities and medical professionals to ensure we play our part in stopping the transmission of this virus.