Lockdown FAQs | Wilderness Motorhomes

Guests with a future booking

: While New Zealand's borders are closed, we are totally reliant on the support of Kiwis. Should your circumstances allow, it would mean the world to us if you opt for a travel credit rather than a cancellation.

In this case, you would receive a credit to use towards a future booking.

Should you need to cancel, the terms and conditions at the time you booked apply. Please get in touch with customercare@wilderness.co.nz.
: If you are unable to start your trip due to a new COVID level restriction, we can offer you a credit for the amount you have paid to be used for a future booking. The credit is valid until March 31, 2023.

In this case, you would receive a credit to use towards a future booking.
: Wilderness is a well established New Zealand company which has been operating for more than 15 years. Since our international borders closed in March 2020, we have refocused the business on domestic tourism. There are so many New Zealanders who are keen to support Kiwi businesses and to use this opportunity to see their own country that we have been very busy since we came out of the first lockdown.

Even now with recent developments, our guests who are unable to travel immediately are choosing to put their bookings on hold and travel with us as soon as they are able.

This is a great business to be in right now and we are excited about our future. We can’t wait to have you travel with us.
: We are unable to give refunds for bookings that have commenced already. See our terms and conditions. We can, however, offer you a credit if your hire is shortened due to a new COVID level restriction. The credit that you can use towards a future booking would be to the value of any unused days.

This means you can explore what you didn’t get to see without having to pay in full next time.

Guests currently travelling

: Absolutely. If you are travelling in a geographical area that is in COVID alert level 1 or 2, you can continue doing so while following government's requirements such as social distancing and contact tracing. You can even extend your hire if you feel like you want some more solitude in our beautiful backyard!
: If government requirements allow and you decide to stay on the road during lockdown, we can extend your hire. We will give you the same daily rate as at the time you confirmed your booking for the duration of the lockdown. This means you will not have to pay a higher rate if the prices have gone up since you booked.
: In the unlikely event that you will be unable to travel back to either of our bases in Auckland or Christchurch, please get in touch with our team on 09 2555 300.
: We are unable to give refunds for bookings that have commenced already. See our terms and conditions. We can, however, offer you a credit if your hire is shortened due to a new COVID level restriction. The credit that you can use towards a future booking would be to the value of any unused days.

This means you can explore what you didn’t get to see without having to pay in full next time.