Simple answers to complex questions. We are with you all the way.
From 21 December 2021, all guests aged 12 years and 3 months or older who come on to our bases will need to show their My Vaccine Pass when they arrive.
All guests are also required to follow our health and safety protocols which are consistent with the government's requirements. These include:
If you made a booking with us prior to 21 December 2021 and are unvaccinated, we will do our very best to accommodate you. Please contact our reservations team on 0800 110 155 to discuss options for a safe pick up and drop off for you.
If you made a booking before 21 December 2021 and would like to cancel due to our Covid-19 protection policy, our standard cancellation terms will apply.
While New Zealand's borders are closed, we are totally reliant on the support of Kiwis. Should your circumstances allow, it would mean the world to us if you opt for a travel credit rather than a cancellation.
In this case, you would receive a credit to use towards a future booking.
Should you need to cancel, the terms and conditions at the time you booked apply. Please get in touch with customercare@wilderness.co.nz.
If you are unable to start your trip due to a new COVID level restriction, we can offer you a credit for the amount you have paid to be used for a future booking. The credit is valid until March 31, 2023.
In this case, you would receive a credit to use towards a future booking.
Wilderness is a well established New Zealand company which has been operating for more than 15 years. Since our international borders closed in March 2020, we have refocused the business on domestic tourism. There are so many New Zealanders who are keen to support Kiwi businesses and to use this opportunity to see their own country that we have been very busy since we came out of the first lockdown.
Even now with recent developments, our guests who are unable to travel immediately are choosing to put their bookings on hold and travel with us as soon as they are able.
This is a great business to be in right now and we are excited about our future. We can’t wait to have you travel with us.
We are unable to give refunds for bookings that have commenced already. See our terms and conditions. We can, however, offer you a credit if your hire is shortened due to a new Covid travel restriction. The credit that you can use towards a future booking would be to the value of any unused days.
This means you can explore what you didn’t get to see without having to pay in full next time.
You can continue to travel in green, orange and red alert levels as long as you abide by the requirements regarding scanning, social distancing, and use of face coverings.
Read more about COVID-19 Protection Framework.
Absolutely. You can extend your hire if you feel like you want some more solitude in our beautiful backyard!
Extensions are subject to availability. The current daily rate at the date the extension is confirmed will apply.
See our terms and conditions.
In the unlikely event that you will be unable to travel back to either of our bases in Auckland or Christchurch, please get in touch with our team on 09 2555 300.
We are unable to give refunds for bookings that have commenced already. See our terms and conditions. We can, however, offer you a credit if your hire is shortened due to a new COVID-19 travel restriction. The credit that you can use towards a future booking would be to the value of any unused days.
This means you can explore what you didn’t get to see without having to pay in full next time.
Covid Info Hub - read more
