The Wilderness team wants to make your motorhome hire and pick up experience as easy as possible. That’s why we’ve highlighted some key considerations to make before you arrive in New Zealand.

Pre-Arrival Checklist


Add the licence details of all those who plan to drive the motorhome on My Booking Page.

Read more information about driver licence requirements.

Make sure you have advised us of your scheduled arrival time and pick up location at least 24 hours before pick up.

Our complimentary shuttle service collects guests from the airport and the airport hotels between 8:30 AM and 3:45 PM. 

If arriving by air, add your flight number and arrival time on the My Booking page

If you plan to stay in a hotel the night before your motorhome holiday, check out the list of hotels in our free hotel transfer zone on our Auckland and Christchurch pages. Then add your hotel name and preferred pick up time on My Booking page

If you are staying at hotel outside our hotel transfer zone, check out the local rideshare services like Uber, Ola or Zoomy. 


*Depending on motorhome model

If the motorhome you’ve hired can be configured as single beds or a double, contact us to let us know your preference and so we can get it set up for you.

Guest safety is our highest priority. If you're travelling with children, add their birth dates to your My Booking page so we know if child restraints are required.

You will be sent a personalised email with a link to the instruction video for your motorhome model. While we will give you an orientation to your motorhome at pick up, watching the video ahead of time will ensure you feel a lot more confident using your home on the road.

We have a limited supply of some extras and accessories such as onboard Wifi so add them on My Booking Page as early as possible.

If you're planning to make the scenic trip across the Cook Strait, we recommend you book your ferry tickets early as capacity is limited.

Add ferry tickets on My Booking Page. We can book fully flexible ferry tickets in case your plans change. Just let us know the date and time you’d like to sail.

Never driven in New Zealand before? We’ve created a helpful guide so you’ll know what to expect.

Download our recommended apps to optimise your motorhome trip. Get easy access to information about gas, hiking trails, weather, Māori language, bike rides, stars, sandflies, surfing spots and campgrounds.