Add the licence details of all those who plan to drive the motorhome on My Booking Page.
Read more information about driver licence requirements.
Make sure you have advised us of your scheduled arrival time and pick up location at least 24 hours before pick up.
Our complimentary shuttle service collects guests from the airport and the airport hotels between 8:30 AM and 3:45 PM.
If arriving by air, add your flight number and arrival time on the My Booking page.
If you plan to stay in a hotel the night before your motorhome holiday, check out the list of hotels in our free hotel transfer zone on our Auckland and Christchurch pages. Then add your hotel name and preferred pick up time on My Booking page.
If you are staying at hotel outside our hotel transfer zone, check out the local rideshare services like Uber, Ola or Zoomy.
*Depending on motorhome model
If the motorhome you’ve hired can be configured as single beds or a double, contact us to let us know your preference and so we can get it set up for you.
Guest safety is our highest priority. If you're travelling with children, add their birth dates to your My Booking page so we know if child restraints are required.
You will be sent a personalised email with a link to the instruction video for your motorhome model. While we will give you an orientation to your motorhome at pick up, watching the video ahead of time will ensure you feel a lot more confident using your home on the road.
We have a limited supply of some extras and accessories such as onboard Wifi so add them on My Booking Page as early as possible.
If you're planning to make the scenic trip across the Cook Strait, we recommend you book your ferry tickets early as capacity is limited.
Add ferry tickets on My Booking Page. We can book fully flexible ferry tickets in case your plans change. Just let us know the date and time you’d like to sail.
Never driven in New Zealand before? We’ve created a helpful guide so you’ll know what to expect.
Download our recommended apps to optimise your motorhome trip. Get easy access to information about gas, hiking trails, weather, Māori language, bike rides, stars, sandflies, surfing spots and campgrounds.
New Zealand’s weather is generally reliable, but it can change at a moment’s notice since we are an island nation. We’ve put together some packing recommendations that include clothing and other essentials to help you be prepared for your adventure.
You can also check out our Resources Page for a printable packing list.
Make sure any outdoor gear (tramping or hiking boots, tents, etc) you bring along is clean before packing it for your journey. Any gear used outdoors will be checked when you arrive at the airport. If they find any dirt or other matter that may carry insects or organisms, it will need to be cleaned before leaving the airport, which may cause delays.
While New Zealand has very few poisonous or dangerous species, we do have an abundance of sandflies (a small type of blackfly). These pests (who are their most active around dawn and dusk) can be found near bush and flowing water, such as rivers, beaches, and around lakes and swamps.
Sandfly bites are very itchy and can cause redness and swelling. The best way to prevent sandfly bites is to minimise exposed skin during their active hours and use an insect repellent containing DEET. Citronella candles can also help keep the insects away from your campsite.
If you are bitten by a sandfly, scratching will only make it itch more. Most recommend the use of calamine lotion or an antihistamine cream to help soothe the itch without causing further damage to your skin.
If you’re looking for some local wisdom on the topic, our friend and New Zealand guide book author, Scott Cook, swears by using Bonjela. This is a topical oral gel for pain relief from mouth ulcers (available in most New Zealand pharmacies as well as in Australia, the UK, and some European and Asian countries).
Unlike hired motorhomes from many other providers, the Wilderness fleet comes completely kitted with almost everything you will need on your adventure. We want you to spend your time creating remarkable moments instead of wondering if you’ve forgotten something.
Equipment included with your motorhome hire:
New Zealand is an island nation that is reliant on agriculture for its economy. Therefore, the introduction of potential agricultural pests is a major concern. Biosecurity New Zealand is charged with preventing pests entering our country.
We recommend that you do not bring any food with you. New Zealand supermarkets will have most of the food items you need, so shopping for food once you arrive is always best (you can always order ahead online and pick up your food when you arrive to save time).
If you do need to bring food with you, you MUST declare it upon arrival. There are harsh penalties for not declaring food and other prohibited items.
Visit the Biosecurity New Zealand site for a full list of items to declare.
Rigid suitcases are difficult to store in motorhomes, so we suggest you pack your luggage into soft bags that can be easily folded away. With so many amenities featured in our fleet (plus optional extras for hire), you have the freedom to pack light for your adventure.
If you’d like to be collected from the airport
For information about our complimentary transfers from the airport, check our Auckland or our Christchurch pages.
What if your flight is delayed?
If your flight is delayed and you are unable to collect your motorhome before 4:00 PM, book yourself into a hotel and then contact us the next morning to make arrangements.
If you’d like to be collected from your hotel
We offer free transfers from airport hotels in our hotel transfer zone. Check out the list of hotels on our Auckland and Christchurch pages.
If you are staying at hotel outside our hotel transfer zone, check out the local rideshare services like Uber, Ola or Zoomy.
Your Wilderness Base will depend on which airport you fly into. You’ll be treated like family and welcomed with open arms by our friendly team. Enjoy free WiFi while we complete your rental agreement with you and go through your motorhome familiarisation tour. Help yourself to some tea or coffee while chatting with the team about your upcoming adventure. A typical guest orientation takes around 1–1.5-hours. We know you’re eager to start your holiday, so come prepared with your licence (and approved translation/IDP, if it’s in a non-English format) and we’ll get you on the road as soon as possible.
Your hired motorhome can be picked up any time from 8:30am to 4:00pm NZST on any day (with the exception of Christmas Day, when the Wilderness Bases are closed).
New Zealand’s weather is generally reliable, but it can change at a moment’s notice since we are an island nation. We’ve put together some packing recommendations that include clothing and other essentials to help you be prepared for your adventure.
You can also check out our Resources Page for a printable packing list.
Make sure any outdoor gear (tramping or hiking boots, tents, etc) you bring along is clean before packing it for your journey. Any gear used outdoors will be checked when you arrive at the airport. If they find any dirt or other matter that may carry insects or organisms, it will need to be cleaned before leaving the airport, which may cause delays.
While New Zealand has very few poisonous or dangerous species, we do have an abundance of sandflies (a small type of blackfly). These pests (who are their most active around dawn and dusk) can be found near bush and flowing water, such as rivers, beaches, and around lakes and swamps.
Sandfly bites are very itchy and can cause redness and swelling. The best way to prevent sandfly bites is to minimise exposed skin during their active hours and use an insect repellent containing DEET. Citronella candles can also help keep the insects away from your campsite.
If you are bitten by a sandfly, scratching will only make it itch more. Most recommend the use of calamine lotion or an antihistamine cream to help soothe the itch without causing further damage to your skin.
If you’re looking for some local wisdom on the topic, our friend and New Zealand guide book author, Scott Cook, swears by using Bonjela. This is a topical oral gel for pain relief from mouth ulcers (available in most New Zealand pharmacies as well as in Australia, the UK, and some European and Asian countries).
Unlike hired motorhomes from many other providers, the Wilderness fleet comes completely kitted with almost everything you will need on your adventure. We want you to spend your time creating remarkable moments instead of wondering if you’ve forgotten something.
Equipment included with your motorhome hire:
New Zealand is an island nation that is reliant on agriculture for its economy. Therefore, the introduction of potential agricultural pests is a major concern. Biosecurity New Zealand is charged with preventing pests entering our country.
We recommend that you do not bring any food with you. New Zealand supermarkets will have most of the food items you need, so shopping for food once you arrive is always best (you can always order ahead online and pick up your food when you arrive to save time).
If you do need to bring food with you, you MUST declare it upon arrival. There are harsh penalties for not declaring food and other prohibited items.
Visit the Biosecurity New Zealand site for a full list of items to declare.
Rigid suitcases are difficult to store in motorhomes, so we suggest you pack your luggage into soft bags that can be easily folded away. With so many amenities featured in our fleet (plus optional extras for hire), you have the freedom to pack light for your adventure.
If you’d like to be collected from the airport
For information about our complimentary transfers from the airport, check our Auckland or our Christchurch pages.
What if your flight is delayed?
If your flight is delayed and you are unable to collect your motorhome before 4:00 PM, book yourself into a hotel and then contact us the next morning to make arrangements.
If you’d like to be collected from your hotel
We offer free transfers from airport hotels in our hotel transfer zone. Check out the list of hotels on our Auckland and Christchurch pages.
If you are staying at hotel outside our hotel transfer zone, check out the local rideshare services like Uber, Ola or Zoomy.
Your Wilderness Base will depend on which airport you fly into. You’ll be treated like family and welcomed with open arms by our friendly team. Enjoy free WiFi while we complete your rental agreement with you and go through your motorhome familiarisation tour. Help yourself to some tea or coffee while chatting with the team about your upcoming adventure. A typical guest orientation takes around 1–1.5-hours. We know you’re eager to start your holiday, so come prepared with your licence (and approved translation/IDP, if it’s in a non-English format) and we’ll get you on the road as soon as possible.
Your hired motorhome can be picked up any time from 8:30am to 4:00pm NZST on any day (with the exception of Christmas Day, when the Wilderness Bases are closed).
